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 Changing Roles and Responsibilities
Kim feels lost. A re-engineering initiative resulted in four of her direct
reports being moved to other areas while, in the same move, she has inherited
two new people. Kim is seeing a lot of upset feelings—not to mention unusual
behavior. Easy-going Frank is steaming. Joy, who is usually very talkative won't
say anything except "Everything is fine"! Lois is despondent and Sam
keeps asking questions to which no response seems to be satisfactory. Two others
seem to be taking it just fine. Kim wants to make team members feel better so
they can focus on the challenges ahead, but doesn't know where to start.
Solution: Practical Skills to Help Others Through
Change
In Navigating Through Change, Kim will learn that her first step should be to
abandon the idea that she can "make" people feel better. What these
people want is not so much to be "fixed" as to be "heard".
Deep down these people are realistic, and they will eventually deal with the
change and move on. But right now they're blocked. They can't see beyond their
anger, fear and confusion. Kim needs skills and knowledge to meet with her
people one-on-one, using different strategies based on their reactions to the
change.
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